CQAA August 2015 Webinar: Root Cause Analysis: Helping Make the Right Decisions

Decisions are made based on the data available at the time. Some decisions can be made fairly easy and quick such as deciding what to eat. On the other hand there are many decisions require more thought on the right direction such as the type of mortgage or investments. Senior leadership makes numerous decisions that affect many groups within an organization; some decisions may seem trivial and some may negatively affect individuals. The amount of data required to assist with these decisions is what we need to understand. How much data did they have that caused them to reach that decisions.

Root Cause Analysis is one set of data that affects IT projects. Decisions such as resourcing, budgets, and project selection are sometimes based on how much rework was done on previous projects. Providing a count of defects within specific categories, such as code or requirements, only provides a partial story of what is occurring within an organization. It could also create friction between groups as the subjective and vague nature does not provide the deep understanding to what is truly happening. This webinar will provide insight into the right amount of data needed to assist those decisions.

Jeremy Berriault has been in the testing discipline for over 20 years within the Canadian Banking industry. He is currently the Director of Quality Assurance Center for Manulife Financial, Group Functions Division. He is responsible for QA processes, job families and QA training curriculum across the enterprise. Jeremy holds an MBA, completing a research project on the attitudes and views business and testing groups have for each other as part of his master’s program. His research provided reasoning as to why each group would think the way they do and solutions to help resolve issues. Jeremy’s main drive is to help bring attention to the value testing groups can bring to an organization, not just providing assurance of quality software, but also financial and efficiency benefits across the organization.