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CQAA June 2010 Lunch and Learn: Reporting Skills and Software Testing

When
23 Jun 2010
11:30 AM - 12:59 PM
Location
IBM Technology Center 71 S. Wacker Drive, Chicago (6th floor)

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Reporting Skills and Software Testing
Karen N. Johnson

About the Topic

The three R's from newspaper reporting are: Rapport, Record, and Report. This session describes these three skills and offers ways for software testers to acquire, practice, and hone them.

Rapport: Software testers need to gather information; we need to be able to interview our team mates to learn more about the products we're testing. We need to open up channels of communication with a variety of people, sometimes with the most introverted of software developers and system architects. How can we gain the artful skills of interviewing people for information?

Record: Testers can benefit from taking good notes before, during and after testing. What are "good" notes? How do we become adept at recording information? Before we test, we're likely in information gathering mode. While we're talking with a developer or product designer, what types of information should we record? During testing, we might record our observations and additional ideas for testing.

Report: What do we report about product status - just the facts? We test, we learn, and we gain opinions. How do we remain objective? How do we report project status objectively? Do we know when we've developed a bias? Does it matter if we have a product opinion? How do we deliver product news?

About the Speaker

Karen N. Johnson is an independent software test consultant. She is frequent speaker at conferences. Karen is a contributing author to the book, Beautiful Testing released by O'Reilly publishers. She has published numerous articles and blogs about her experiences with software testing.

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